Islington Cleaner Accessibility Statement

Islington Cleaner is committed to providing an accessible and inclusive experience for all users in the Islington Cleaner area, including people with disabilities, older people, and those using assistive technologies. We aim to make it as easy as possible for everyone to find, understand, and use our information and services.

Our Commitment to Accessibility

We are working towards meeting the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These internationally recognised guidelines explain how to make web content more accessible and usable for people with a wide range of abilities and assistive tools. Our goal is to ensure that the Islington Cleaner website and online booking experience are as accessible and user-friendly as possible.

Accessibility is considered at each stage of our content and design process. We aim to provide clear language, consistent layouts, and predictable navigation so that users in the accessible Islington Cleaner area can get the information they need without unnecessary barriers.

Screen Reader Support

The Islington Cleaner website is designed to support common screen readers and other assistive technologies. We aim to use meaningful page titles, clear headings, and descriptive text so that users can move through pages efficiently.

Images that convey important information are provided with alternative text, so that the purpose of the image is announced by screen readers. Where decorative images are used, we aim to ensure they do not create unnecessary noise for those navigating by audio.

Keyboard Navigation

Our website is designed to be usable with a keyboard alone, without the need for a mouse or touchpad. Users should be able to move through menus, links, and form fields in a logical order using the Tab, Shift plus Tab, Enter, and arrow keys.

We aim to provide a visible focus indicator so that keyboard users can easily identify which element on the page is currently selected. Interactive controls, such as buttons and form elements, are designed to be reachable and usable via keyboard input.

Content Readability and Layout

We use plain, straightforward language wherever possible. Content is broken into short sections with clear headings to help users scan and understand information quickly. This is intended to support people with cognitive or learning differences and users whose first language may not be English.

We aim to maintain sufficient colour contrast between text and background to support users with low vision or colour vision deficiencies. Text can be resized using standard browser controls without loss of content or functionality, to help users who need larger text to read comfortably.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our website to identify and fix issues that may affect users in the accessible Islington Cleaner area. When we introduce new features or content, we aim to test them against accessibility standards and user needs.

Some content or legacy elements may not yet fully meet WCAG 2.1 AA guidelines. Where we identify barriers, we prioritise improvements and work towards resolving them as quickly as practical.

Feedback and Accessibility Requests

We welcome feedback about the accessibility of the Islington Cleaner website and services. If you experience difficulties using our site, encounter content you cannot access, or need information in a different format, you can contact us and explain:

which page or service you were using, what you were trying to do, and the type of technology or assistive tool you use. This information helps us understand and resolve issues more effectively.

We will review your request, respond within a reasonable time, and work with you to provide an accessible solution wherever possible. Your feedback directly supports our efforts to maintain and improve accessibility for everyone in the Islington Cleaner area.