Islington Cleaner Terms and Conditions

These Terms and Conditions set out the basis on which Islington Cleaner provides domestic and commercial cleaning services within its service area in the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given to them below:

Client means the person, company or organisation requesting or receiving cleaning services from Islington Cleaner.

Company means Islington Cleaner, the provider of cleaning services.

Services means any cleaning or related services supplied by the Company to the Client.

Premises means the address or location where the Services are to be carried out.

Cleaner means any person engaged by the Company to perform the Services.

2. Scope of Services

The Company provides domestic and commercial cleaning services, which may include regular cleaning, end of tenancy cleaning, deep cleaning, after-builders cleaning, and other related services as agreed at the time of booking.

The specific scope of work for each booking, including the type of service, areas to be cleaned, and any special instructions, will be confirmed during the booking process. The Client is responsible for ensuring that all requested tasks are clearly specified.

The Company reserves the right to refuse or discontinue Services if the Premises are unsafe, unsanitary beyond normal conditions, or present a risk to the health and safety of the Cleaner.

3. Booking Process

Bookings can be requested through the Companys accepted booking channels, including its website or other approved methods. A booking is not confirmed until the Client has received a clear confirmation from the Company.

The Client must provide accurate information at the time of booking, including the address of the Premises, type of property, approximate size, required service, and any access details. Incorrect or incomplete information may result in changes to the quoted price or the time required to complete the Services.

The Company will provide an estimated time for the completion of the Services. This is an estimate only and may vary depending on the actual condition and size of the Premises on the day of service.

The Client must ensure access to the Premises at the agreed date and time. If the Cleaner is unable to gain access, waiting time or a call-out charge may apply, and the booking may be treated as a late cancellation.

4. Pricing and Quotations

Prices are based on the type of service requested, the size and condition of the Premises, and the estimated time required. The Company may provide either a fixed price quotation or an hourly rate, as stated at the time of booking.

Quotations are based on the information provided by the Client and assume normal levels of use and soiling. If, on arrival, the Premises are significantly different from the description provided, the Company may adjust the price or propose a revised scope of work.

Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to applicable taxes or charges as required by law.

5. Payments

Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the Services, depending on the nature of the booking.

The Company accepts payment by methods notified to the Client during the booking process. Cash payments may be accepted only if expressly agreed in advance.

For regular cleaning services, the Client may be placed on a recurring payment schedule. The Client authorises the Company to collect payment for each scheduled visit using the payment method provided, unless and until the arrangement is cancelled in accordance with these Terms and Conditions.

Invoices are payable on the date stated on the invoice. If payment is not received by the due date, the Company reserves the right to suspend further Services and to charge interest or late payment fees in line with applicable UK legislation.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, a minimum of 24 hours notice before the scheduled start time is required to avoid a cancellation fee.

If the Client cancels or reschedules a booking with less than 24 hours notice, the Company reserves the right to charge up to 50 percent of the booking value or a fixed cancellation fee, at the Companys discretion.

If the Cleaner is unable to gain access to the Premises at the agreed time, or if the booking cannot proceed due to circumstances within the Clients control, this may be treated as a late cancellation and subject to the same charges.

The Company may cancel or reschedule a booking if a Cleaner is unavailable, if there are health and safety concerns, or due to other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment or a refund of any amounts paid for the affected booking.

7. Client Obligations

The Client must provide safe and reasonable access to the Premises, including any keys, entry codes, or parking arrangements, and must ensure that utilities such as water and electricity are available during the service.

The Client is responsible for securing and storing any valuables and confidential items before the Cleaner arrives. The Company does not accept responsibility for loss of valuable items left in open or insecure locations.

Where the Client supplies any cleaning products or equipment, the Client must ensure that these are safe, suitable for use, and in good working order. The Company will not be liable for any damage or poor results caused by defective or inappropriate products supplied by the Client.

8. Quality of Service and Complaints

The Company aims to provide services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and within 24 hours of the service, providing clear details of the issue.

Where a complaint is justified and relates directly to the quality of the cleaning work, the Company may offer a re-clean of the affected areas or another appropriate remedy, at its discretion. Any re-clean must normally take place within a reasonable period after the original service.

The Companys liability in respect of any complaint is limited as set out in the liability section of these Terms and Conditions.

9. Liability and Insurance

The Company holds appropriate insurance cover for public liability and, where applicable, employer liability, in line with UK standards for cleaning service providers.

The Company will take reasonable care when providing the Services, but it is the Clients responsibility to remove or protect items that are particularly fragile, valuable, or irreplaceable, including but not limited to artwork, antiques, and items of sentimental value.

The Company will not be liable for normal wear and tear, pre-existing damage, or deterioration that could not have been avoided by the exercise of reasonable care and skill. The Company will also not be liable for damage arising from faulty or fragile items, poor installation, or defective materials within the Premises.

Where the Company is found liable for loss or damage to the Clients property, such liability will be limited to the reasonable cost of repair or replacement, taking into account age, condition, and fair market value, and subject to the limits of the Companys insurance cover.

The Company will not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

10. Waste Handling and Regulations

The Company will comply with applicable UK waste and environmental regulations when handling waste generated during the provision of Services.

General household and office waste may be collected and placed in the Clients designated bins or waste receptacles on site. The Company is not responsible for removing waste from the Premises unless this has been expressly agreed as part of the booking and any additional charges have been accepted by the Client.

The Company does not handle hazardous, clinical, or regulated waste, including but not limited to medical waste, sharps, asbestos, certain chemicals, or any materials classified as hazardous under UK law. If such waste is present at the Premises, the Cleaner may refuse to proceed with part or all of the Services, and the visit may be treated as a cancellation.

The Client is responsible for informing the Company in advance of any unusual materials or conditions at the Premises that may require special handling or present a risk to health, safety, or the environment.

11. Keys and Security

If the Client provides keys or access devices to the Company, these will be stored and handled with reasonable care. The Client must ensure that keys are clearly labelled in a way that does not directly identify the address of the Premises.

The Companys liability for lost keys or access devices is limited to the reasonable cost of key cutting or changing a standard lock, up to a maximum amount set by the Companys insurance policy. The Company will not be liable for further consequential losses arising from any such incident.

12. Health and Safety

The Company and its Cleaners follow reasonable health and safety practices in accordance with UK legislation. The Client must not request the Cleaner to undertake any task that may be unsafe, illegal, or outside the scope of normal cleaning duties.

Cleaners are instructed not to move heavy furniture or items that could cause injury or damage. Any such movement is at the Clients risk and must be arranged separately by the Client.

The Client must inform the Company of any known risks at the Premises, including structural issues, hazardous materials, or other conditions that could affect the safety of the Cleaner or the delivery of the Services.

13. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to severe weather, public transport disruption, strikes, pandemics, accidents, or government restrictions.

In the event of a force majeure situation, the Company will use reasonable efforts to inform the Client and to rearrange the booking at a mutually convenient time.

14. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or the scope of Services. The latest version will apply to future bookings. Where a change materially affects existing recurring services, the Company will give the Client reasonable notice.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written confirmation or schedule of services provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings, or representations, whether oral or written.

By placing a booking with Islington Cleaner, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.