Islington Cleaner Privacy Policy

This Privacy Policy explains how Islington Cleaner collects, uses, stores and protects personal data relating to customers in the Islington area. It also explains your rights under the UK General Data Protection Regulation and associated data protection laws, and how you can exercise those rights.

This Privacy Policy applies to all Islington Cleaner customers and prospective customers located in or booking services in the Islington area, including individuals, households and business contacts who engage with our cleaning services or make enquiries about them.

Who we are and scope of this policy

Islington Cleaner provides professional cleaning services in the Islington area. In relation to the personal data described in this Privacy Policy, Islington Cleaner acts as the data controller. This means we decide how and why your personal data is used, in accordance with applicable data protection laws.

By using our services, contacting us, or providing your personal data in any way, you acknowledge that you have read this Privacy Policy. We may update this Privacy Policy from time to time and will apply the latest version to your information from the date it is published.

Types of data we collect

We may collect and process the following categories of personal data about you when you use our services or interact with us as a customer or prospective customer in the Islington area:

Identity and contact details, such as your name, title, address, service address, and any other basic contact information you choose to provide.

Booking and service details, such as preferred dates and times for cleaning, type of property, access instructions, special cleaning requirements, and records of services provided.

Communication information, such as enquiries you submit, messages or notes from phone calls, and any feedback or complaints you share with us.

Payment and billing information, which may include billing address, payment status, amounts and dates, and transaction references. Card details are handled securely by payment processors and are not stored in full by us.

Technical and usage data, such as basic information about how you interact with our website or online tools, including device and browser data and general usage statistics, where this is collected in accordance with applicable laws.

Job applicant data, if you apply to work with us, including contact details, CV information, and recruitment notes. This information is processed separately and in line with this Privacy Policy where relevant.

How we collect your data

We collect personal data from you when you contact us to request a quote, make a booking, manage an existing booking, request a change to a service, or provide feedback. This may be by phone, in person, on paper forms, or through our online channels.

We may also receive information about you when you are referred to us by a third party, such as a landlord, letting agent, property manager or another customer, to arrange cleaning services at your property. In such cases, we only collect information necessary to provide the services and will take reasonable steps to inform you of our processing.

Some technical and usage data may be collected automatically when you visit our website, in line with applicable law and any consent you may have provided.

Lawful basis for using your data

We only use your personal data when there is a lawful basis for doing so under data protection law. Depending on the context, we rely on one or more of the following lawful bases:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as taking bookings, providing cleaning services, managing appointments, and handling payments.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, and those interests are not overridden by your rights and interests. This includes managing our relationship with you, responding to enquiries, improving services, ensuring the security of our staff and customers, and maintaining records for business administration.

Legal obligations: We process certain personal data where this is necessary to comply with legal obligations, such as accounting, taxation, and health and safety requirements.

Consent: In some cases, we may rely on your consent, for example for certain types of direct marketing or where we are required to obtain your agreement before using optional cookies or similar technologies. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide cleaning services you have requested or booked, including scheduling appointments, organising staff, and accessing your property in line with your instructions.

To communicate with you about your bookings, respond to enquiries, send confirmations or reminders, and handle any queries, changes or cancellations.

To manage our business operations, including internal record keeping, accounting and invoicing, service planning, staff training and supervision.

To improve and develop our services, including reviewing feedback, monitoring quality, and analysing trends in demand for services in the Islington area.

To protect our rights, property, staff and customers, such as handling complaints, preventing fraud or misuse, and managing legal claims or disputes.

To comply with legal and regulatory requirements that apply to us.

Sharing your data and use of processors

We do not sell your personal data. We may share your personal data with third parties in the following limited circumstances:

Service providers who act as data processors and who provide services to us, such as IT support, website hosting, payment processing, accounting, or secure data storage. These providers are only allowed to process your data on our instructions and must protect it in accordance with data protection law.

Cleaning personnel who need relevant information to carry out the services at your property, such as your name, address, access instructions, and any special requirements you have provided.

Professional advisers, such as accountants, insurers and legal advisers, where this is necessary for our business and to meet legal obligations.

Public authorities, regulators or law enforcement bodies, where we are legally required to share data or where this is necessary to protect our rights or those of others.

Whenever we use data processors, we put in place appropriate contracts and safeguards to ensure your personal data is kept secure and is only used for the agreed purposes.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet any legal, accounting or reporting requirements. The specific retention period for different types of data may vary depending on the nature of the information and the context in which it was collected.

Booking and service records are generally kept for a period that allows us to respond to queries, manage repeat bookings, and comply with financial and tax record keeping obligations. After this period, data is securely deleted or anonymised.

Where we rely on your consent for a particular use of your data and you withdraw that consent, we will stop processing your data for that purpose and will delete or anonymise it unless we need to retain it for other lawful reasons.

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Islington Cleaner customers in the Islington area, subject to certain legal limitations:

Right of access: You have the right to request information about whether we hold personal data about you and to receive a copy of that data.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example when it is no longer necessary for the purposes for which it was collected.

Right to restriction of processing: You may ask us to restrict the use of your personal data in certain situations, such as when you contest its accuracy or object to our use of it.

Right to data portability: Where our processing is based on your consent or a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and direct marketing. If you object, we will stop processing your data unless we have compelling legitimate grounds or we need to do so for legal reasons.

Right not to be subject to automated decision making: We do not carry out automated decision making that produces legal or similarly significant effects on you.

You also have the right to raise a concern or complaint with the relevant data protection authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve your concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. When we do so, we will revise the date of the policy and apply the new version to all personal data from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.